As with all our articles on hotels, this one seeks to view the MGM Grand - Las Vegas Hotel through the eyes of a typical guest. This first article deals with arrival, check-in and accommodations. Part 2 will deal with entertainment and part 3 will give you a detailed analysis of the good, the bad and the ugly.
1. Check In
Check in wasn't very friendly or genuine. Additionally, the hotel wasn't very crowded when I checked-in, but the wait was a little longer than it should have been.
2. Check-In Staff - The Attitude
Here is where I had my first issue. The woman that checked me in was friendly in a very robotic sort of way. She did her job, checked me in and offered nothing in terms of being helpful or going out of her way to explain anything. When I asked her about some of the activities and different things going on in the hotel, she offered no help whatsoever. This is a service business. I expect the staff to go out of their way to make you feel comfortable. Instead, I felt like a piece of cattle being herded into the pen. I have had refrigerators that have made me feel warmer.
3. The Room
The size of the room is fine. The bathroom is adequate, nothing special. The couch however is a joke. As I write this I am looking at a couch with a bottom cushion that clearly does not match. To add insult to injury, the bottom cushion is set in with it's zipper side out and instead of two matching pillows, there is only one. Additionally, it looks like it has gotten more use than the couch in Howard Stern's studio. There is no way I am going to sit on that. I am embarrassed for everyone on the staff because if they can't get this right, I am scared to inspect the rest of the room. Finally, most hotels have upgraded their televisions, the one in my room is one of the old style Philips televisions, straight out of the 80's.
Unless the rest of my stay blows me away, there is nothing that makes me want to choose the MGM Grand for a return visit. There are too many comparable hotels on the strip that are paying attention to detail and to their customers.
I will give you a review from an entertainment and dining perspective in my next article.
1. Check In
Check in wasn't very friendly or genuine. Additionally, the hotel wasn't very crowded when I checked-in, but the wait was a little longer than it should have been.
2. Check-In Staff - The Attitude
Here is where I had my first issue. The woman that checked me in was friendly in a very robotic sort of way. She did her job, checked me in and offered nothing in terms of being helpful or going out of her way to explain anything. When I asked her about some of the activities and different things going on in the hotel, she offered no help whatsoever. This is a service business. I expect the staff to go out of their way to make you feel comfortable. Instead, I felt like a piece of cattle being herded into the pen. I have had refrigerators that have made me feel warmer.
3. The Room
The size of the room is fine. The bathroom is adequate, nothing special. The couch however is a joke. As I write this I am looking at a couch with a bottom cushion that clearly does not match. To add insult to injury, the bottom cushion is set in with it's zipper side out and instead of two matching pillows, there is only one. Additionally, it looks like it has gotten more use than the couch in Howard Stern's studio. There is no way I am going to sit on that. I am embarrassed for everyone on the staff because if they can't get this right, I am scared to inspect the rest of the room. Finally, most hotels have upgraded their televisions, the one in my room is one of the old style Philips televisions, straight out of the 80's.
Unless the rest of my stay blows me away, there is nothing that makes me want to choose the MGM Grand for a return visit. There are too many comparable hotels on the strip that are paying attention to detail and to their customers.
I will give you a review from an entertainment and dining perspective in my next article.
About the Author:
Before you travel, make sure you check out Steven Fisher's reviews. He has spent several years reviewing popular vacation destinations. Additionally, check out his current venture, HomeRemodelingPortal.com where all your searches on Home Improvement, remodeling and Decorating should begin. If you are looking for information on anything to do with home improvement check out his site .
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